Mike Smith Fitness Cancellation Policy
Thank you for selecting me to be your trainer & coach. I have outlined some new policies and procedures I would like you to follow. I feel these guidelines will help create an improved atmosphere for success that will also allow us to maximize our time together.
Why A Cancellation Fee?
I have gone 8 years without charging anybody for cancelling a session. I will ALWAYS send you a reminder text the day prior to your appointment. Unfortunately due to recent excess last minute cancelations I am now putting into effect a very fair cancellation policy for all of my clients. Please read the guidelines below. Thank you and please be considerate that my lost time is very costly.
Cancellation Policy
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I understand emergencies happen. I will provide every client with one free short notice cancellation with less than 12 hour notice. The next short notice cancellation will result in being charged for that session.
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ALL cancellations must be made within 12 hours of a scheduled appointment.
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ALL N0-SHOWS (Not showing without texting or calling) will result in being charged for that session.
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If you’ve purchased a training package, ONE (1) session will be deducted from your package for any cancellation not made within 12 hours of your scheduled appointment.
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If you’re paying as you go, a THIRTY ($30.00) fee will be charged to you for any cancellation not made within 12 hours of your scheduled appointment.
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ALL cancellations made within 12 hours of a scheduled appointment will not be deducted or charged against you.